We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopsophiesattic@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

All returns or exchanges must be initiated within 14 days from the date of delivery as specified by the shipping provider.

Sophie's Attic will accept items for return or exchange given that the following terms are met:

     1. Items were purchased in the last 14 days.
     2. Items must be in the original packaging.
     3. Items must be unworn, unaltered and free of damages by the customer.
     4. Items are purchased at regular cost and not on discount.

Items cannot be returned or exchanged if:

     1. Order date is over 14 days.
     2. Items are NOT in the original packaging.
     3. Items are worn, altered, opened or damaged. 
     4. Items were made to order: custom, personalized or special sizing.
     5. Items are purchased during a sale or using a discount code. 

Unfortunately, we cannot accept returns on sale items or gift cards.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

To be eligible for a return, your item must meet above requirements, be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  To begin a return, send an email to shopsophiesattic@gmail.com

Subject: Return- Order #____  along with a detailed description of your request and the receipt or proof of purchase. If your return is accepted, we’ll send you instructions on how and where to send your package. 

Buyer is responsible for the cost and risk of returning items. Upon inspection you will be eligible for an exchange or store credit. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Shopsophiesattic@gmail.com.

Damages 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Note that items are one of a kind and cannot be replaced. All handmade items are unique and may have slight variations. All our crystals are real. Crystals, gemstones and other products formed by nature will have natural cracks, crevices, slight imperfections or variations in color.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty, oils or bath products). Please contact us if you have any questions or concerns.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.